Refund Policy

• Take the free trial first: 7 days of the Growth plan, no payment details needed.
• Your first paid purchase can be refunded in full within 7 days of the charge. This covers any upgrade you make inside that window. It is available once per customer.
• Later purchases and renewals can be refunded within 3 days of the charge, for the days you have not used.
• After those windows, refunds are not available, except for billing errors reported within 60 days.
• Request any refund with a ticket from your dashboard. Refunds go back to the original payment method. Your account moves to the Free plan, and your servers and configuration stay in place. The open-source pboss engine keeps working at full capacity. In rare cases our payment provider may also refund a charge on its own to prevent a dispute; that is at its discretion and is not something you can request.

Every new customer starts with a 7-day trial of the Growth plan, with access to the features on that plan.

No payment details are required, and the trial never charges you automatically. When it ends, your account moves to the Free plan unless you subscribe.

The trial is available once per customer, not once per account. Accounts that share a payment method, billing identity, organization, or monitored servers are treated as the same customer.

The trial exists so you can properly test ProcBoss before paying. The refund window is the safety net if you subscribe and decide it is not for you.

First paid purchase: full refund. Your first charge for a paid plan is refundable in full if we receive your request within 7 days of the charge. A reason is required on your ticket, but any genuine reason qualifies. “It wasn’t for me” is enough.

The 7-day window starts at your first paid charge and covers every charge made during it, including upgrades. Charges made after the window fall under the 3-day rule below. This first-purchase refund is available once per customer, on the same basis as the trial above.

Later purchases and renewals: 3-day window. Any paid charge after your first paid purchase can be refunded if we receive your request within 3 days of the charge. This includes subscription renewals and returning to a paid plan after cancelling.

These refunds are calculated on the unused portion of the billing period, measured in days. A day is a 24-hour period counted from the time of the charge. For example, if a 30-day monthly subscription renews and you request a refund after 2 days, the refund covers the remaining 28 days. For an annual subscription, the same principle applies: the refund covers the unused days left in the annual period. The refund amount is the amount you were charged for that period, including any tax charged on it.

Upgrades and downgrades. Upgrades are charged pro rata for the remainder of the current billing period. Downgrades take effect at the end of the current period and do not create credits or refunds.

Some payments are corrections rather than ordinary refunds. If you were charged for the wrong plan, charged twice, charged after cancelling, or sent an invoice that should not have existed, open a ticket the same way.

We will investigate and correct the charge where appropriate, even outside the normal refund windows, as long as you report it within 60 days of the charge.

For “charged after cancelling”: your cancellation must have been made before the renewal date shown in your dashboard. Cancelling after a renewal charge stops the next renewal only.

Outside the windows above, charges are not refundable, except for corrections. If you cancel, you keep paid access until the end of the period you already paid for.

Cancelling stops future renewals. It does not automatically refund the current billing period.

If you want a refund for a recent charge, request it separately using the process below. If the charge qualifies, we will refund it and move your account to the Free plan.

First-purchase refunds are for genuine evaluation. We may decline or reduce a refund where usage clearly goes beyond evaluation, for example heavy use of AI analysis or alert delivery, or where an account appears to have been created to use the service at no cost.

Log in to your ProcBoss dashboard and open the refund form. Your request becomes a refund ticket, so we can confirm the account owner and record exactly when you asked.

In the ticket, include:

• The charge you want refunded (the form lists your recent charges)
• Your reason for requesting the refund
• Anything else we should know, if applicable

Reasons are required, but they are not a test. For an eligible refund, any genuine reason qualifies, and we use what you tell us to improve ProcBoss. We measure the window from the time the ticket is created.

If you would rather keep your account and simply downgrade to Free, say so in the ticket.

A person reviews every request. If you cannot log in, email hello@procboss.com for access help and say it is about a refund. We will record the time you contacted us for the window, and you can open the ticket once you are back in.

We aim to review requests and issue approved refunds within 5 business days. Refunds go to the original payment method. The channel that sent the money is the channel it returns to.

After we issue a refund, it can take 5–10 business days to appear, depending on your bank, card issuer, or payment provider. We cannot control their processing time, but we can confirm when the refund has been issued from our side.

If the original payment method is no longer available, for example an expired or closed card, contact us and we will work out another way to return your money.

Refunds are for the amount charged. We are not responsible for currency exchange differences applied by your bank or provider.

Your account moves to the Free plan immediately, and paid Cloud features stop.

Your servers, process configuration, and status history stay in place. ProcBoss Cloud features beyond the Free tier are limited until you subscribe again.

The open-source pboss engine is not affected. It keeps running your processes at full capacity, on any plan or none. Only ProcBoss Cloud features are limited.

A refund is not an eviction. Your data does not disappear because you received a refund.

If you return later, you are welcome to subscribe again. A refund does not reset your first-purchase refund eligibility, so a later return does not create a new first-purchase window.

To prevent payment disputes, our payment provider may refund a charge on its own initiative. This is at the provider’s discretion and is not something you can request.

When it happens, the related subscription is cancelled, paid features stop, and your account moves to the Free plan. Your data stays in place, as it does after any refund.

A refund issued this way counts as your refund for that charge. It does not give you a new first-purchase refund window if you subscribe again.

We may decline refund requests from customers who have already received a refund on a ProcBoss Cloud subscription, and we may restrict access to paid plans where there is a pattern of subscribing and requesting refunds, including across multiple accounts.

If you file a chargeback or payment dispute, please open a ticket first. We can usually resolve it faster directly.

If you file a chargeback for a charge we have already refunded, we will contest it using this policy and our records. We may suspend paid features, recover any duplicate refund, and treat the customer as ineligible for future trials and refunds.

ProcBoss Cloud is built for teams running production servers. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

ProcBoss Cloud is operated for the pboss community. If anything in this policy is unclear, or you believe you were charged incorrectly, email hello@procboss.com.

A person reads it.